Quality management system
according to ISO 9001
Quality means the ‘coming back of the CUSTOMER and not of the product’.
Quality management systems according to ISO 9001 were the first management systems to be used by many companies, independently from branch and size. The prior aim of a QM system is to identify customer expectations as good as possible to finally achieve customer satisfaction under optimal business conditions.
How can this be achieved with a worldwide valid and cross-sector standard?
By analysing and the continuous improvement of the essential processes of a company (procedures in a company that are vital for the development of products or services). Nobody should be excluded from that – from the top management to each employee of the organisation.
What can the KEC team do? We cannot invent or conduct the processes for our customers, but through specific question techniques and coaching/trainer qualifications we can improve the processes for them, optimise interfaces and help to design processes better.
A quality management system
- increases and assures the quality in a company and leads to satisfied customers
- is characterised by a consistent planning, realisation and controlling of all operational sectors and processes
- defines internal workflows, describes business processes and develops an efficient system for quality assurance
- investigates customer expectations and assures customer satisfaction
- leads to a certification according to ISO 9001
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